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Terms & conditions

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Payment terms and appointment cancellation / appointment change policy

  • All initial appointments must be paid for in advance to confirm your booking, and payment is required no less than 48 hours before your first appointment. If no payment is made by this time, your appointment will automatically be cancelled, and the appointment slot will be made available again.

  • If an initial appointment is cancelled with less than 24 hours’ notice, the initial consultation fee is non-refundable.

  • All medicines must be paid for in full before posting.

  • If a review appointment time needs amending, please try to allow 24 hours’ notice where possible.

  • If a review appointment is not attended without prior notice, the full cost of the missed appointment will need to be paid in full prior to rebooking a new appointment.

  • These payment terms and cancellation policy are in place to ensure that those awaiting an appointment can be seen sooner if an appointment becomes available, as well as respecting my professional time.

 

Full terms & conditions

The Terms & conditions were last updated on 05/08/2024

1. Introduction

These Terms and Conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

2. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and Conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to agree explicitly.

3. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4.Intellectual property

We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

4.1 All the rights are reserved

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetise, sell, market, or commercialise any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

5.Third-party property

Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to those third parties' applicable Terms and Conditions. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with using these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner caused, resulting from your disclosure of personal information to third parties.

6.Responsible use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that damages or may damage the website or that interferes with its performance, availability, or accessibility is strictly prohibited.

7. Termination of use

At our sole discretion, we may modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

8. Warranties and liability

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:

  • this website or our content will meet your requirements;

  • this website will be available uninterrupted, timely, secure, or error-free.

Nothing on this website constitutes or is meant to constitute legal, financial or medical advice of any kind. If you require advice, you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

9. Privacy

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Policy and Cookie Policy.

10. Accessibility

We are committed to making our content accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques, we will promptly resolve it.

11. Export Restrictions / Legal Compliance

Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of the United Kingdom.

12. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

13. Breaches of these Terms and conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

14. Force majeure

Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

15. Indemnification

You agree to indemnify, defend and hold us harmless from and against any and all claims, liabilities, damages, losses and expenses relating to your violation of these Terms and conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs, and expenses arising from such claims.

16. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

17. Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.

18. Entire agreement

These Terms and Conditions, together with our privacy statement and Cookie Policy, constitute the entire agreement between you and Debbie Meacle, Healing Natures Way, in relation to your use of this website.

19. Updating of these Terms and conditions

We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.

20. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of the United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

21. Contact information

This website is owned and operated by Debbie Meacle, Healing Natures Way.

You may contact us regarding these Terms and Conditions via the contact page.

terms and conditions

Privacy Policy

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  1. INTRODUCTION

Debbie Meacle, Healing Natures Way, is committed to preserving your privacy. Please read the following privacy policy to understand how we use and protect the information you provide to us.

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2) TYPES OF INFORMATION COLLECTED BY DEBBIE MEACLE, HEALING NATURES WAY

We collect and process the following information:

a) Personal Data

This is data that identifies you or can be used to identify or contact you, such as your name, address, email address, phone number and payment details.  Such information is only collected from you when you voluntarily submit it to us.  We use it to communicate with you in relation to your status as a client or service user of Healing Natures Way, to advise you regarding news relating to the care and treatment you receive from Healing Natures Way, events and activities that you may wish to take part in, and other client related information.

We may also use this data to contact you through our newsletter.  You will have the opportunity on these occasions to opt out from this communication if you wish, using the unsubscribe button at the bottom of each newsletter.

b) Digital Information

Digital information data collected when you visit our website, including IP-addresses, browser data, traffic data, social media behaviour, and user patterns. 

c) Non-Personal Data

Like most websites we may gather statistical and other analytical information on an aggregate basis of all visitors to our website.  This non-personal data comprises information that cannot be used to identify or contact you such as demographic information.

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3) PURPOSES FOR WHICH WE HOLD YOUR DATA

a) Non-Personal Data:

We may use the non-personal, anonymised data gathered from our website to get a better understanding of how the website is used and which pages are of most interest to visitors.

b) Personal Data:

When contacting us, we may store your full name, email and phone number for the purpose of communicating with you. If you register as a client/patient of Debbie Meacle, Healing Natures Way, the health information that you provide during the course of your one to one consultations is used for the purposes of forming the base of the herbal prescriptions and treatment that is provided for you.

c) Digital Information Data:

We use the Digital Information data gathered from visitors to our social media platforms in an aggregate form to help us better design and organise our social media activity.

 

4) STORAGE OF INFORMATION

The information provided by you to us can be either manually provided or electronically.  In the case of manually provided information, this will be kept in a locked, secure location.

Any electronic information provided by you is held on secure services.  The nature of the internet is such that we cannot guarantee or warrant the security of any information transmit to us via the internet.  No data transmission over the internet can be guaranteed to be 100% secure.  Any transmission of data is therefore at your own risk.

 

5) SECURITY

We take appropriate measures to ensure that any personal data is kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way.

 

6) RETENTION

Personal identifiable data collected from this website during contact is retained for a maximum of 3 years.

If you register as a client/patient of Debbie Meacle, Healing Natures Way, your health records and prescription records will be kept for 7 years, from date of last contact. After which point, your records will be securely disposed of. Clients/ patients under the age of 18; health records in such cases are kept until the patient’s 26th birthday, and then securely disposed of. Records of vulnerable adults are kept for the time currently recommended by NIMH.

 

7) YOUR RIGHTS

You have the following rights:

  • be informed about processing of your data – which this Privacy Statement does;

  • access your personal data;

  • object to personal data processing;

  • object to any direct marketing –  contact Debbie Meacle via email to request this.

  • require us to correct any mistakes in your information which we hold;

  • require the erasure of personal data concerning you in certain situations.

To access any of these rights, please use the contact form or details shown on the contact page.

 

8) GDPR DATA PROTECTION RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via the details shown on the contact page.

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Cookie Policy

A cookie is a snippet of text that is sent from a website’s servers and stored on a web browser. The cookies used on this website are:

Google Analytics – This allows us to look at really useful data about the visitors we have had to our website.

Cookie details:

__utma determines unique visitors
__utmb determines page views
__utmc determines session status
__utmz determines the referral used by the visitor to reach our site
__utmv custom cookies not usually in use
__utmx custom cookies not usually in use
To read more about Google’s cookies visit https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Managing Cookies

For information on how to manage your cookie settings we recommend you use a search engine and enter something like “how to change cookie settings in [browser/device name here]”.

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